Call Centers in the Philippines aren’t just business telephone customer service providers anymore. Business process outsourcing has grown over the last decade, and the Philippines is becoming a leader in the business outsourcing field. Originally a popular choice among businesses because of the cost-cutting benefits, BPO Philippines now offers a range of services beyond call center work and connects businesses with field experts.

While Call Centers in the Philippines still provide businesses with call center support, such as live account help, customer technical assistance and telemarketing, BPO services in the Philippines now have a wide variety of different services designed to meet the needs of any company. Everything from website design to software development can be outsourced to a Philippine provider. Social media networking, mobile application development, search engine optimization and search engine marketing are just some of the web services BPO companies in the Philippines provide. Technical support experts monitor servers and security for a business at an off-site location and provide remote assistance on demand. Call services and technical support offered twenty-four hours a day allows a business to always remain open to customers, even if its physical locations are closed.

Businesses can outsource time-consuming office duties, such as data entry, data processing, bookkeeping, new employee recruitment and routine human resource tasks. Remote virtual assistants help employees with administrative tasks, such as supply ordering, inventory monitoring and even appointment scheduling. Both employees and the employer benefit from the outsourcing of routine but necessary administrative and clerical tasks. Employees focus…

If you’re thinking of using a call center in the Philippines, you’re not alone. Over the last ten years thousands of multinational corporations have established relationships with a call centers in the Philippines. In fact, it is estimated that call centers in the Philippines will generate $9 billion in revenue in 2011 and employee over 350,000 call center agents. These numbers are impressive in their own right but much more so when you consider that the call center industry in the Philippines is only about 10 years old.

Before examining some of the advantages of using a call center in the Philippines, let’s first do a quick review of the call center industry for those that may be less familiar with it. Call centers began to appear commercially in the 1960s, and their availability has expanded many times over the last forty years. A call center is a centralized office used for processing large numbers of customer interactions by telephone. Calls are both incoming, meaning placed by a customer and received by the call center, and outgoing, meaning placed by the call center and received by a customer. These customer interactions are made for a variety of purposes, including product support, information gathering by customers, technical support, and sales or telemarketing. Where the volume of customer telephone calls is large, a call center may be the most effective method of call handling, providing improved call handling by telephone agents, as well as an improved customer service experience. Telemarketing effectiveness is…

For small and family run businesses, outsourcing in the Philippines offers an alternative to hiring additional staff during peak seasons or requiring employees to deal with administrative tasks when their time could be better spent on other more important areas of growing the company. Below are some of the key advantages of using outsourcing in the Philippines to handle administrative or behind-the-scenes tasks.

Employee Cost Reduction

One of the most important advantages to outsourcing in the Philippines is the cost savings a company can experience. Recruiting and training new employees locally can be costly, along with the additional salary and benefits that must be considered before increasing staff. It is considerably less expensive to hire employees in the Philippines as compared to hiring them locally. As such, one of the most controversial aspects of outsourcing is that some individuals believe that outsourcing in the Philippines, or other nations for that matter, takes away local jobs by shifting them to lower cost countries. The reality however is that less than 300,000 of the over 2 million jobs that were lost over the past few years were directly related to outsourcing.

A better way to look at outsourcing in the Philippines is that it allows a company to hire local employees to focus on the main purpose of the business while using Filipino staff to focus on other administrative duties. Put simply, outsourcing allows companies to focus their limited resources more effectively.

Capital Costs

Another benefit to outsourcing in the Philippines is that there is no…