First ask yourself: “What do I want to achieve with an online answering service?” Then, “What do I need in order to achieve this?” You may end up with a short bullet-point list or a three-page comprehensive outline, but now that you know what you want, you will certainly have an easier time finding companies that fit your needs. To make it easier for you to find the best online answering service, we’ve taken it upon ourselves to breakdown what we believe you need to form a successful partnership with a service provider.
What you need: English speakers. Small business owners in the United States, United Kingdom, Canada and other English-speaking nations may have some concerns about venturing abroad for an English-speaking service. Obviously, it’s necessary for service providers to be understood not just by their employers but also by the target market. Fortunately, English is no longer limited to North America, parts Europe, or Australia. The whole world speaks the language now, and plenty of foreigners are able to speak English just as well—in some instances, even better—than a native speaker would.
Fact: The Philippines, is the third largest English speaking country in the world. Educational institutions use the language from an early age, breeding a country that is ideal for foreign businesses. Filipinos are also able to imitate a wide variety of accents—or appear accent neutral—which is a valuable trait in when choosing answering service providers.
What you need: Low costs. There is one rule that applies to all businesses:…
In business it is important to find an edge over your competitors. Answering service companies just might be able to give your business this much-coveted edge, or at least enable you to run your operations more smoothly. Hiring an answering service comes with what can sometimes be the stressful task of finding the best service provider for your business. With the multitude of answering service companies in the market these days; it’s wise to take the time to distinguish between the good and bad companies that are out there – especially when your business is on the line. Here are some factors to consider when deciding on possible vendors:
One thing to keep in mind is that there is no need to limit yourself with your location. The first instinct for any person looking for an answering service is to immediately look nearby. In this case however, there is no need to be so restricting. Globalization and technology have eliminated borders between countries, so it’s just as easy to hire someone overseas as it is to do so in your own hometown. Furthermore, costs in certain countries are considerably lower, and the quality is on par with what you would find locally. The Philippines for example has seen a huge surge in the answering service business because of the low cost and high quality that service companies located there offer.
Speaking the language
Whether in your own backyard or on the other side of the globe, there are several characteristics one should…
Welcome to Call Center Philippines. There’s a good chance you landed on this page because you’re interested in learning more about using or setting up a call center in the Philippines. If so, you’ve come to the right place.
Whether you’re a small entrepreneurial venture based out of your kitchen table or you’re a large Fortune 500 firm, we can help find a solution that’s right for you. Call Center Philippines provides you with useful information that can help guide you on all the aspects of establishing or using call center services in the Philippines at the lowest possible cost while simultaneously maintaining strong customer satisfaction and seamless integration into your company’s existing workflow.
Our website is full of helpful articles that will assist you in identifying a call center solution that’s right for you. Of course, reading helpful information on our website is just the first step in using Call Center Philippines. To take the first step in using a call center in the Philippines, you may also want to speak with us or perhaps even stop by to conduct a site visit for yourself. We can help with this too.
Call Center Philippines has formed partnerships with the top call centers and outsourcing providers in the Philippines. If you’d like more information from our trusted partners, or you simply know that you need help with your business but aren’t sure where to start, just fill out the form on the left and one of our representatives will get back to…
Call Centers in the Philippines aren’t just business telephone customer service providers anymore. Business process outsourcing has grown over the last decade, and the Philippines is becoming a leader in the business outsourcing field. Originally a popular choice among businesses because of the cost-cutting benefits, BPO Philippines now offers a range of services beyond call center work and connects businesses with field experts.
While Call Centers in the Philippines still provide businesses with call center support, such as live account help, customer technical assistance and telemarketing, BPO services in the Philippines now have a wide variety of different services designed to meet the needs of any company. Everything from website design to software development can be outsourced to a Philippine provider. Social media networking, mobile application development, search engine optimization and search engine marketing are just some of the web services BPO companies in the Philippines provide. Technical support experts monitor servers and security for a business at an off-site location and provide remote assistance on demand. Call services and technical support offered twenty-four hours a day allows a business to always remain open to customers, even if its physical locations are closed.
Businesses can outsource time-consuming office duties, such as data entry, data processing, bookkeeping, new employee recruitment and routine human resource tasks. Remote virtual assistants help employees with administrative tasks, such as supply ordering, inventory monitoring and even appointment scheduling. Both employees and the employer benefit from the outsourcing of routine but necessary administrative and clerical tasks. Employees focus…
If you’re thinking of using a call center in the Philippines, you’re not alone. Over the last ten years thousands of multinational corporations have established relationships with a call centers in the Philippines. In fact, it is estimated that call centers in the Philippines will generate $9 billion in revenue in 2011 and employee over 350,000 call center agents. These numbers are impressive in their own right but much more so when you consider that the call center industry in the Philippines is only about 10 years old.
Before examining some of the advantages of using a call center in the Philippines, let’s first do a quick review of the call center industry for those that may be less familiar with it. Call centers began to appear commercially in the 1960s, and their availability has expanded many times over the last forty years. A call center is a centralized office used for processing large numbers of customer interactions by telephone. Calls are both incoming, meaning placed by a customer and received by the call center, and outgoing, meaning placed by the call center and received by a customer. These customer interactions are made for a variety of purposes, including product support, information gathering by customers, technical support, and sales or telemarketing. Where the volume of customer telephone calls is large, a call center may be the most effective method of call handling, providing improved call handling by telephone agents, as well as an improved customer service experience. Telemarketing effectiveness is…